OUR ITEMS

All headbands, tiebacks and bonnets are completely handmade by us, so it is natural to expect the items to have small differences in shapes and sizes of designs, seams, trims and materials. 

 

Backdrops and wraps may slightly vary in size as fabrics come in different sizes from the manufacturer. All these items will however be very close to the size quoted for each listing.

 

Maternity gowns are made with intention of being worn for photoshoots. They are typically very long and often very tight and/or translucent, so they are not suitable to be worn in public. As any garment, but even more so for one-size-fits-all like our gowns, please expect them to fit slightly differently on every body type and size. 

PRODUCTION TIME

All RTS (ready-to-ship) orders will ship out within 2-4 days of purchase. 

All made-to-order items take 2-3 weeks to be carefully completed before shipping.

 

If you’re placing an order containing both RTS and made-to-order items, by default, your entire order will ship together once everything is ready. If you’d like to receive your RTS items first, please place 2 orders separately, you can then expect to pay separate shipping for each order.

 

If you need your made-to-order items ready before the estimated turnaround time, please contact us so we can see if we can accommodate. If yes, we will apply our 25% rush fee for 3-5 days turnaround. 

SHIPPING

Our store is located in Montreal, Canada. We ship twice a week via Canada post. We provide tracking number only with domestic shipping (all Canada). If you would like to add insurance, tracking or ship express, please contact us with your address and your approximate purchase before placing your order, so we can give you a quote.

 

Before completing your PayPal payment, please make sure that your shipping address is accurate. If a package is returned to us due to incorrect address, or because the package was unclaimed, please understand that we will have to charge you shipping fees again when we re-send you your package. We will, of course, contact you first and ask for the correct address.

RETURNS & EXCHANGES

We offer full refund including both shippings in a case of a defective or wrong item. Please contact us within 3 days after reception, including photos clearly showing the defects. If your items arrive damaged by currier, we will need to see photos of the packaging upon arrival so we can determine if the damage happened due to packaging. If so, we will gladly proceed with full refund. We can not accept returns for any other reason. Thank you for understanding.

SAFETY

Please understand that our baby items are intended as photography props and not to be worn for prolonged time. Many items are made with small pieces that can become loose and pose choking hazard for babies and small children. 

If you have any other questions or concerns, please feel free to contact us through our contact form.

Thank you very much for stopping by!

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